Terms & Conditions

COVID-19 Coronavirus

Mypetzilla is closely monitoring the situation regarding COVID-19 extremely seriously. Whilst, we continue to follow advice from the UK Government, we have updated our terms and conditions to reflect the current pandemic.  

We urge all of our wonderful new and existing users to please take heed of the Government advice and read the updated terms and conditions below to understand how COVID-19 affects the buying, selling and adopting of pets.  

As a result of the government announcement on the 23rd March, buyers and sellers are no longer able to follow our typical terms and conditions as well as the checklist on the buying and selling of pets. 

Mypetzilla takes the safety of animals and our users extremely seriously and we strongly urge everyone to stay at home and to adhere to government guidelines to stay at home, save the NHS and help save lives. Travel is only permitted for essentials such as buying food and or medicine and limiting everyone to leave their home once a day for exercise; whilst adhering to the social distance rule of keeping 2 meters apart from everyone not included in your household. As a result of this, Mypetzilla advises against any rehoming of pets until these restrictions have been lifted and the government has announced the next course of action. 

As a responsible business, we will ensure that we carry on helping our users and the community to re-home pets and help pets find their new, loving homes, but we strongly advise against the viewing of pets until the restrictions are lifted. 

To help our users we have listed below some helpful guidance:

Advice for buying and selling pets online  

We invite new and existing users to carry on advertising on our website. Our services are free of charge to advertise pets for sale and we will carry on providing information around the current pandemic and other helpful guidance on pet-related health and wellbeing. We advise our breeders to NOT arrange viewings during this lockdown for pets for sale or to re-home pets. What we do recommend for breeders is to use our services and advertise their pets for sale and to engage with prospective buyers online or over the telephone until the government announces the next cause of action regarding the COVID-19 pandemic.  

With this, we have revised our current guidance for buyers and sellers below: 

• Deposits must NOT be requested during this time. This can lead to scammers taking advantage of this situation. We strongly advise against this, instead, please advertise as normal and be open to conversation and questions online until the restrictions are lifted
• Animals must NOT be shipped at all during the restriction and the buyer must always view the pet before making a purchase, meaning all buyers will need to wait until the restrictions are lifted and the government has announced that we are allowed to leave our homes 
• Buyers must NOT re-home pets during this time

Advice for buyers during the COVID-19 pandemic 

Mypetzilla strongly advises all buyers to stay at home and to NOT leave the house to view a pet for sale or re-home a new pet during the lock-down. You can carry on using the services online to research your pet of choice and for further advice on how to care for your pet in our pet advice section. 

During the lockdown, there is plenty you can be doing before the arrival of your pet dog or cat. Take this time to fully research the dog breed or cat breed most suitable and prepare your home; ready for the arrival of your beloved pet once the lock-down restrictions have been lifted. You can also use this time to work out a plan on the cost of maintaining the health and wellbeing of your pet and search online for suitable insurance quotes. 

Please also note, that whilst this pandemic continues, the government's guidelines may also change which means some of our advice in the COVID-19 articles will not apply. We will continue to update our users as guidance changes. 

Site Security

You are prohibited from violating, or attempting to violate, the security of the Mypetzilla website. Any such violations may result in criminal and/or civil penalties against you. Mypetzilla will investigate any alleged or suspected violations and if a criminal violation is suspected, we will cooperate with law enforcement agencies in their investigations.

Prohibited Activities on Mypetzilla

In using the Mypetzilla website, you must also not:

• Use the website to send any unlawful, infringing, harmful, harassing, defamatory, threatening, vulgar, sexually explicit, hateful or otherwise objectionable material of any kind;
• Misrepresent your identity or affiliation in any way;
• Copy content from other members of the website;
• Register with multiple accounts or use false addresses or contact information;
• Use automated services to collect information from the site for use on other websites without our permission;
• Post any images, information or other material which don't belong to yourself or infringes upon other peoples rights;
• Post non related adverts on the website or spam the website by posting multiple copies of your adverts. We only allows adverts for pets for sale, adoption, stud or wanted. We do not allow posting of adverts for other services;
• Violate any applicable laws or regulations;
• Assist or permit any persons in engaging in any illegal activity;

User Submitted Adverts/Information

You must exercise caution, good sense and sound judgment in using the Mypetzilla website. You are responsible for any material you transmit to or through the website, including services through connectivity to another application or mobile device in the course of your use of the Mypetzilla website. You agree, represent and warrant that any information you transmit to or through the Mypetzilla website or applicable Services is truthful, accurate, not misleading and offered in good faith, and that you have the right to transmit such information. Therefore when posting adverts on Mypetzilla we expect you to adhere to our guidelines below. If any of these guidelines are not followed, your Mypetzilla advert will not be approved and your account maybe banned without prior notice. We provide a free service, but please remember that your use of the website is not guaranteed, and we reserve the right at any time to block access to our free services.

• Dogs for Stud should not be advertised on Mypetzilla if they are less than 18 months old, advert submissions will be rejected and your account could be banned;
• Pets should not be sold until they are 8 weeks old. This is the minimum age when the pet should get separated from it's mother;
• All pets should be advertised within the correct category and the full breed should be disclosed to users. If a pet is a cross breed, then this should be explained with the adverts description or "Mixed breed" should be selected from within "Breed type" drop-down;
• If you are advertising your pets as being pedigree, you should provide all pedigree papers to the new owner. You should also state in the advert description, which organisation they are registered with;
• When advertising puppies and kittens, it is recommended that you allow the buyer to view them at home with their mother and father if possible. You shouldn't offer delivery of your pets, neither should you arrange to meet buyers at locations other than your home;
• You must state the correct location in your adverts, this should be where the pet is currently located and where it can be viewed by the buyer;
• Puppies and Kittens cannot be advertised if they have been or will be imported from other countries other than the UK and Northern Ireland;
• Banned pet breeds should be advertised on the Mypetzilla website. We will not accept adverts for dogs of the following breeds or cross breeds, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasiliero;
• If you are a breeder, you will need to have a breeders account on Mypetzilla;
• If we receive complaints about your adverts or pets that you have advertised on the site, we may remove access to the site whilst they are investigated. This may lead to a permanent ban from the website;
• If your account details do not match up and we suspect the account to be fraudulent, we may delete your account from our database.
• We do not allow imported puppies or kittens to be advertised on the website;
• You grant Mypetzilla the right to edit, modify, quote, or reformat your User Content as we see fit;

Notification of Copyright Infringement

If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, please get in touch with us at the following email address support@mypetzilla.co.uk

Disclaimers and Limitation of Liability

Use of the Mypetzilla website and its services is purely at your own risk. The Mypetzilla website and it's services are provided without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Mypetzilla is not or will not be responsible for any indirect or resulting to loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection to our Website/Services.